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how financial services ombudsmen work


easy to contact

impartial, informal & speedy



about the ombudsman model

setting up a financial

services ombudsman?


be sure it meets
fundamental principles


effective approaches to fundamental principles in English, French, German, Portuguese, Russian, Spanish




find a financial services ombudsman


our member schemes are worldwide
some have a different title, such as mediator or adjudicator


links to websites

consumer information


tips for making a complaint
case studies

annual reports

info for consumers



Australia: Financial Ombudsman Service publishes annual review

Fighting fraud - UK Financial Ombudsman Service warns about financial scams


Review of external dispute resolution in the Australian financial system


Germany: Ombudsman Scheme for Investment Funds

our newest member


Malaysia:Ombudsman for Financial Services new name for Financial Mediation Bureau


OmbudService for Life & Health Insurance, Canada

new website; new tools



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