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how financial services ombudsmen work


free, easy to contact, independent,

impartial, informal & speedy

no need for a representative


about the ombudsman model

setting up a financial

services ombudsman?


aim for best practice

be sure it meets fundamental principles


use our 'Guide to setting up a Financial Services Ombudsman Scheme'


find a financial services ombudsman


member schemes across the world
some have a different title, such as mediator or adjudicator


links to scheme websites
links to annual reports

consumer information


tips for making a complaint
case studies


information for consumers

financial services
ombudsman news


Financial Services & Pensions Ombudsman Ireland:
First digest of binding decisions
& Press release


Banking Ombudsman New Zealand's fraud awareness multi-media campaign with two television commercials: phone scam & email scam

News archives

INFO Network's 2019 conference
will be in South Africa from
29 September to 2 October 2019.

Conference website





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