the INFO Network



how financial services ombudsmen work


free, easy to contact,

impartial, informal & speedy

no need for a representative


about the ombudsman model

setting up a financial

services ombudsman?


be sure it meets
fundamental principles


use our 'Guide to setting up a Financial Services Ombudsman Scheme'


find a financial services ombudsman


member schemes across the world
some have a different title, such as mediator or adjudicator


links to websites

consumer information


tips for making a complaint
case studies

annual reports

information for consumers

financial services
ombudsman news


Annual Reports released recently

Financial Arbitration Board, Hungary

Financial Services and Pensions Ombudsman Ireland


Our new 'Guide to setting up a Financial Services Ombudsman Scheme' available here


INFO 2018: Our annual conference will be held in Dublin, 24 - 26 September 2018

conference website



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