INFO Network



how financial services ombudsmen work


free, easy to contact, independent,

impartial, informal & speedy

no need for a representative


about the ombudsman model

setting up a financial

services ombudsman?


be sure it meets
fundamental principles


use our 'Guide to setting up a Financial Services Ombudsman Scheme'


find a financial services ombudsman


member schemes across the world
some have a different title, such as mediator or adjudicator


links to scheme websites
links to annual reports

consumer information


tips for making a complaint
case studies


information for consumers

financial services
ombudsman news


Annual reports released recently

Ombudsman of Financial Services Swaziland

OmbudService for Health & Life Insurance Canada
Insurance & Financial Services Ombudsman NZ
Financial Ombudsman Service UK

INFO Network's 2019 conference
will be in South Africa from
29 September - 2 October 2019.

More information soon.



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