the INFO Network



how financial services ombudsmen work


free, easy to contact,

impartial, informal & speedy

no need for a representative


about the ombudsman model

find a financial services ombudsman


member schemes across the world
some have a different title, such as mediator or adjudicator


links to websites

setting up a financial

services ombudsman?


be sure it meets
fundamental principles


effective approaches to
fundamental principles in
English, French, German,
Portuguese, Russian, Spanish


consumer information


tips for making a complaint
case studies

annual reports

information for consumers


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