the INFO Network



how financial services ombudsmen work


free, easy to contact,

impartial, informal & speedy

no need for a representative


about the ombudsman model

setting up a financial

services ombudsman?


be sure it meets
fundamental principles


use our 'Guide to setting up a Financial Services Ombudsman Scheme'


find a financial services ombudsman


member schemes across the world
some have a different title, such as mediator or adjudicator


links to websites

consumer information


tips for making a complaint
case studies

annual reports

information for consumers

financial services
ombudsman news


Annual Reports released recently

Channel Islands Financial Ombudsman

Ombudsman for Long-Term Insurance, South Africa

Financial Arbitration Board, Hungary

Financial Services and Pensions Ombudsman Ireland


Our new 'Guide to setting up a Financial Services Ombudsman Scheme' available here


INFO 2018: Our annual conference will be held in Dublin, 24 - 26 September 2018

conference website



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