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how financial services ombudsmen work


easy to contact

impartial, informal & speedy



about the ombudsman model

find a financial services ombudsman


our member schemes are worldwide
some have a different title, such as mediator or adjudicator


links to websites



Request for Information:
Guide to starting up a financial services ombudsman scheme


The INFO Network is seeking information from suitably experienced and skilled consultants

more here


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setting up a financial

services ombudsman?


be sure it meets
fundamental principles


effective approaches to fundamental principles in English, French, German, Portuguese, Russian, Spanish




consumer information


tips for making a complaint
case studies

annual reports

info for consumers

INFO 2017


24 - 27 September 2017

More information soon

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