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how financial services ombudsmen work


free, easy to contact, independent,

impartial, informal & speedy

no need for a representative


about the ombudsman model

setting up a financial

services ombudsman?


be sure it meets
fundamental principles


use our 'Guide to setting up a Financial Services Ombudsman Scheme'


find a financial services ombudsman


member schemes across the world
some have a different title, such as mediator or adjudicator


links to scheme websites
links to annual reports

consumer information


tips for making a complaint
case studies


information for consumers

financial services
ombudsman news


Annual reports released recently

Ombud for Financial Services Providers (FAIS Ombud) South Africa

Ombudsman of Financial Services Swaziland

OmbudService for Health & Life Insurance Canada
Insurance & Financial Services Ombudsman NZ
Financial Ombudsman Service UK

News archives

INFO Network's 2019 conference
will be in South Africa from
29 September to 2 October 2019.

More information soon.


A clever guide to the origins of Ombudsman:
UK Financial Ombudsman Service video



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