the INFO Network



how financial services ombudsmen work


free, easy to contact,

impartial, informal & speedy

no need for a representative


about the ombudsman model

setting up a financial

services ombudsman?


be sure it meets
fundamental principles


effective approaches to
fundamental principles in
English, French, German,
Portuguese, Russian, Spanish


find a financial services ombudsman


member schemes across the world
some have a different title, such as mediator or adjudicator


links to websites

consumer information


tips for making a complaint
case studies

annual reports

information for consumers

financial services
ombudsman news


INFO 2017 in Melbourne Australia
INFO Network's annual conference
24 to 27 September 2017






World Investor Week 2017
INFO Network is pleased to
support this IOSCO initiative
2 to 8 October 2017







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