annual reports
read about the work of financial services ombudsmen
You need to complain to your financial services provider first.
If that does not resolve your complaint, you can contact your country's financial services ombudsman for advice and help. See links to the left.
Can't find a scheme
or office in your country?
The information in our
'for consumers' section will help you work out where to go.
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Armenia
Belgium
OMBUDSFIN – Ombudsman in Financial Conflicts, Belgium
The Insurance Ombudsman of Belgium
Bosnia & Herzegovina
Ombudsman for the Banking System of the Serb Republic
Federation Financial Ombudsman for the Federation of Bosnia and Herzegovina
Channel Islands
Channel Islands Financial Ombudsman
Czech Republic
Czech Financial Arbitrator (Finanční arbitr)
Finland
Finnish Financial Ombudsman Bureau (FINE)
France
French Insurance Mediation (La Médiation de l’Assurance)
French Financial Ombudsman (AMF Ombudsman)
Germany
Ombudsman Scheme for Investment Funds
Greece
Hungary
Ireland
Financial Services and Pensions Ombudsman
Isle of Man
Financial Services Ombudsman Scheme
Norway
Norwegian Financial Services Complaints Board (Finansklagenemnda)
Poland
Switzerland
United Kingdom
Australia
Financial Ombudsman Service/Australian Financial Complaints Authority
Superannuation Complaints Tribunal
Malaysia
Ombudsman for Financial Services
Securities Industry Dispute Resolution Center
New Zealand
Insurance & Financial Services Ombudsman Scheme
Financial Services Complaints Ltd
Pakistan
Singapore
Financial Industry Disputes Resolution Centre (FIDReC)
Taiwan ROC
Financial Ombudsman Institution
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