read about the work of financial services ombudsmen
You need to complain to your financial services provider first.
If that does not resolve your complaint, you can contact your country's financial services ombudsman for advice and help. See links to the left.
Can't find a scheme
or office in your country?
The information in our
'for consumers' section will help you work out where to go.
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Armenia
Belgium
OMBUDSFIN – Ombudsman in Financial Conflicts
Insurance Ombudsman of Belgium
Bosnia & Herzegovina
Ombudsman for the Banking System of the Republic of Srpska
Insurance Ombudsman in the Republic of Srpska
Channel Islands
Channel Islands Financial Ombudsman
Czech Republic
Finland
Finnish Financial Ombudsman Bureau
France
French Financial Ombudsman (AMF Ombudsman)
Germany
Ombudsman Scheme for Investment Funds
Greece
Hungary
Ireland
Financial Services and Pensions Ombudsman
Isle of Man
Financial Services Ombudsman Scheme
Malta
Office of the Arbiter for Financial Services
Norway
Norwegian Financial Services Complaints Board
Switzerland
United Kingdom
Australia
Australian Financial Complaints Authority
Malaysia
Ombudsman for Financial Services
Securities Industry Dispute Resolution Center
New Zealand
Insurance & Financial Services Ombudsman Scheme
Financial Services Complaints Ltd
Pakistan
Singapore
Financial Industry Disputes Resolution Centre Ltd
Taiwan ROC
Financial Ombudsman Institution
Botswana
Eswatini (formerly Swaziland)
Ombudsman of Financial Services
South Africa
Ombudsman for Short-term Insurance
Ombudsman for Long-term Insurance
Ombudsman for Banking Services
FAIS Ombud (Ombud for Financial Services Providers)
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