INFO Network

 

FROM 2020

Annual reports:

Channel Islands Financial Ombudsman

Ombudsman for Long-term Insurance South Africa

Ombudsman for Short-term Insurance South Africa

Financial Ombudsman for the Russian Republic

Arbiter for Financial Services Malta

Finnish Financial Ombudsman Bureau

Financial Services & Pensions Ombudsman Ireland

Financial Industry Disputes Resolution Centre Singapore

Financial Ombudsman Service UK
Insurance & Financial Services Ombudsman New Zealand
Australian Financial Complaints Authority

Financial Services Complaints Ltd New Zealand
Financial Services Ombudsman Isle of Man
Banking Ombudsman Scheme New Zealand
OmbudService for Health & Life Insurance Canada

General Insurance OmbudService Canada

Pension Funds Adjudicator South Africa

 

FROM 2019

 

Hungary: Financial Arbitration Board: Annual Report

South Africa: Banking Ombudsman hosts our members conference

UK: Financial Ombudsman Service Latest 6 monthly complaints data by provider

Canada: Ombudsman for Banking Services and Investments 2019 report on seniors' complaints

New Zealand: Insurance & Financial Services Ombudsman 2019 annual report

New Zealand: Banking Ombudsman Scheme 2019 annual report

Canada: OmbudService for Life& Health Insurance 2019 annual report

Channel Islands: Channel Islands Financial Ombudsman: annual report
Canada: Ombudsman for Life & Health Insurance Canada: new Ombudsman

France: French Insurance Mediation Annual Report
South Africa: Ombudsman for Short Term Insurance Annual Report

South Africa: Ombudsman for Banking Services Annual Report

South Africa: Ombudsman for Long-term Insurance Annual Report

Channel Islands: Judicial challenge win for Channel Islands Financial Ombudsman

Ireland: Financial Services & Pensions Ombudsman: First digest of binding decisions & Press release
New Zealand: Banking Ombudsman's fraud awareness multi-media campaign with two television commercials:
phone scam & email scam

FROM 2018

 

South Africa: Ombud for Financial Services Providers (FAIS Ombud) annual report

Swaziland: Ombudsman of Financial Services annual report

Canada: OmbudService for Health & Life Insurance annual report
New Zealand: Insurance & Financial Services Ombudsman NZ annual report
UK: Financial Ombudsman Service annual report

Isle of Man: Financial Services Ombudsman Scheme annual report

Ireland: Financial Services Ombudsman merged with Pensions Ombudsman from 1 Jan 2018
France:French Insurance Mediation (annual report)

UK: Financial Ombudsman Service UK (independent report)

Channel Islands: Channel Islands Financial Ombudsman (annual report)

New Zealand: Banking Ombudsman New Zealand (annual report)

South Africa: Ombudsman for Long Term Insurance South Africa (annual report)

 

INFO Network is pleased to support World Investor Week 2018. More information here.

 

FROM 2017

 

South Africa: Mobile application for banking complaints

UK: Generation game: age-related complaints

Poland: Financial Ombudsman calls for bitcoin exchange regulation

South Africa: Pension Funds Adjudicator hits fund with punitive damages payment

Armenia: Financial System Mediator - latest case statistics

Channel Islands: Financial Ombudsman - latest case statistics

New Zealand: Banking Ombudsman Scheme - recent case studies

Malaysia: New terms of reference for SIDREC

UK: Latest 'ombudsman news' from the Financial Ombudsman Service
Pakistan: Banking Mohtasib (Ombudsman)'s annual report
South Africa: Ombudsman for Long-Term Insurance addresses 'pacemaker scam'

 

From 2016

 

Malaysia:Ombudsman for Financial Services now operational with a new website

New Zealand: annual report Banking Ombudsman Scheme

New Zealand: annual report Insurance & Financial Services Ombudsman Scheme

Australia: Financial Ombudsman Service publishes annual review
UK: Fighting fraud - UK Financial Ombudsman Service warns about financial scams

Australia: Review of external dispute resolution in the Australian financial system

Germany: Ombudsman Scheme for Investment Funds our newest member

Canada: OmbudService for Life & Health Insurance new website; new tools

Australia: Calls for a fund of last resort for people who have lost money through poor financial advice

Channel Islands: Channel Islands Financial Ombudsman first annual report
Finland: Finnish Financial Ombudsman Bureau annual report
France: French Insurance Mediation new website
South Africa: Ombudsman for Banking Services South Africa annual report

South Africa: Ombudsman for Long-term Insurance South Africa annual report

Switzerland: Swiss Ombudsman of Insurance annual report

Europe: Online dispute resolution website for Europe The European Commission (EC)'s Online Dispute Resolution (ODR) platform is now accessible to consumers and traders.

 

From 2015

 

New Zealand: Insurance & Savings Ombudsman becomes Insurance & Financial Services Ombudsman

Poland: New Financial Ombudsman
Channel Islands: Financial Ombudsman to commence operation in November 2015

Canada: New Ombudsman for Banking Services and Investments
UK: Financial Ombudsman Service - consumers in vulnerable circumstances

New Zealand: Financial abuse of the elderly

Cyprus: Complaints to new financial ombudsman

Australia: Ethics training for financial advisers

India: RBI plans cyber security arm for banks

South Africa: Bank Ombud: internet fraud concerns

South Africa: Compensation by life insurers

New Zealand: New Banking Ombudsman

Australia: New Chair, Superannuation Complaints Tribunal

Ireland: New Financial Services Ombudsman

Channel Islands: New Financial Ombudsman for the Channel Islands

UK: Financial Ombudsman Services publishes latest complaints data

Taiwan ROC: New Financial Ombudsman Institution Taiwan Chair

 

From 2014

 

UK: Financial Ombudsman Service: the Viking link to Ombudsman
Costa Rica: Financial Services Ombudsman for Costa Rica

Namibia: Financial Ombudsman for Namibia

Isle of Man: Consultation on changes to Financial Services Ombudsman, Isle of Man

New Zealand: Banking Ombudsman New Zealand warns investors

France: AMF warns of the dangers of forex market trading for individual investors

UK: FCA seeks ban on premium rate calls for bank and insurance customers

New Zealand: Draft responsible lending code

UK: How the Financial Ombudsman is trying to stop payday loans spiral out of control

Trinidad & Tobago: Central Bank Governor says FSO not powerful enough

Australia: Credit Ombudsman and Financial Ombudsman to bar rogue credit repair agents

Australia: Banks’ automated computer systems blamed for approved uncreditworthy customers