the INFO Network

 

resources for members

helping ombudsmen work towards best practice

 

intranet |

conference |

e-bulletin |

principles



An on-line library of ombudsman resources

 

The INFO Network's intranet is available to our members only.

 

It provides members with facilities to seek advice, start discussions, share documents and gives you access a growing library of resources related to the ombudsman function and alternative dispute resolution, including on:

• the ombudsman role

• the operation of ombudsman schemes

• dispute resolution methodology

• technical notes, practice notes and guidelines

• complaint issues and case studies

• dealing with systemic issues

• independent review of ombudsman schemes

• judicial review of ombudsman decisions

• annual reports and other public reporting of industry performance

• presentations from all of the INFO conferences

• scheme newsletters, bulletins, circulars

 

 

 

 

Targeted professional development for financial services ombudsmen

 

Our annual INFO Conference provides opportunities for professional development and networking among INFO Network members and invited others, formally and informally.

 

INFO 2017 will be hosted by the Financial Ombudsman Service Australia
in Melbourne from 24 to 27 September 2017.

 

 

 

INFO 2017 website



 

 

 

 

Keeping INFO Network members up to date with the world of financial services ombudsman

 

A monthly e-bulletin keeps members in touch with the latest news from each other and in financial services more generally.

 

Back issues are available to members in the intranet.

 

 

 

Striving to comply with fundamental principles

 

All INFO Network member schemes and offices are expected to aspire to comply with six fundamental principles agreed by the membership:

 

• independence, to secure impartiality

• clarity of scope and powers

• accessibility

• effectiveness

• fairness

• transparency and accountability.

 

The Network aims to help members do this, while recognising that some members may be constrained by scheme structures and resources, which may be outside their control.

 

The six fundamental principles are explained here.

 

 

 

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