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how financial services ombudsmen work


free, easy to contact, independent,

impartial, informal & speedy

no need for a representative


about the ombudsman model

setting up a financial

services ombudsman?


aim for best practice

be sure it meets fundamental principles


use our 'Guide to setting up a Financial Services Ombudsman Scheme'


find a financial services ombudsman


member schemes across the world
some have a different title, such as mediator or adjudicator


links to scheme websites
links to annual reports

consumer information


tips for making a complaint
case studies


information for consumers

financial services
ombudsman news


Judicial challenge win for Channel Islands Financial Ombudsman (CIFO)



News archives

INFO Network's 2019 conference
will be in South Africa from
29 September to 2 October 2019.

Conference website





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