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how financial services ombudsmen work


free, easy to contact,

impartial, informal & speedy

no need for a representative


about the ombudsman model

setting up a financial

services ombudsman?


be sure it meets
fundamental principles


use our 'Guide to setting up a Financial Services Ombudsman Scheme'


find a financial services ombudsman


member schemes across the world
some have a different title, such as mediator or adjudicator


links to websites

consumer information


tips for making a complaint
case studies

annual reports

information for consumers

financial services
ombudsman news


Reports released recently

French Insurance Mediation (annual report)

Financial Ombudsman Service UK (independent report)

Channel Islands Financial Ombudsman (annual report)

Banking Ombudsman New Zealand (annual report)

Ombudsman for Long Term Insurance South Africa (annual report)


INFO Network is pleased to support World Investor Week 2018. More information here.


Our annual conference in Dublin
24 - 26 September 2018

conference website



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