the INFO Network

 

a worldwide network

external dispute resolution for financial services consumers

 

 

 

You need to complain to your financial services provider first.

 

If that does not resolve your complaint, you can contact your country's financial services ombudsman for advice and help. See links to the left.

 

Can't find a scheme
or office in your country?

 

The information in our
'for consumers' section will help you work out where to go.

Eurasia |

Asia-Pacific |

Africa |

Americas


Armenia

Financial System Mediator

Belgium

OMBUDSFIN – Ombudsman in Financial Conflicts, Belgium

The Insurance Ombudsman of Belgium

Bosnia & Herzegovina

Ombudsman for the Banking System of the Serb Republic

Insurance Ombudsman for the Serb Republic
Federation Financial Ombudsman for the Federation of Bosnia and Herzegovina

Channel Islands

Channel Islands Financial Ombudsman

 

Cyprus

Financial Ombudsman of the Republic of Cyprus

Czech Republic

Czech Financial Arbitrator (Finanční arbitr)

Denmark

Danish Complaint Board of Banking Services (Pengeinstitutankenævnet)

Danish Mortgage Credit Complaint Board (Realkreditankenævnet)

Danish Insurance Complaints Board  (Ankenævnet for Forsikring)

Finland

Finnish Financial Ombudsman Bureau (FINE)

France

French Insurance Mediation (La Médiation de l’Assurance)

French Financial Ombudsman (AMF Ombudsman)

 

Germany

Ombudsman Scheme for Investment Funds

Arbitration Board at BaFin

Greece

Hellenic Ombudsman for Banking-Investment Services
(Μεσολαβητής ής Τραπεζικών - Επενδυτικών Υπηρεσιών)


Hungary

Financial Arbitration Board

Ireland

Financial Services Ombudsman

Isle of Man

Financial Services Ombudsman Scheme

Italy

Mediator for Banking and Finance (Conciliatore BancarioFinanziario)

Kazakhstan

Insurance Ombudsman (Страховой Омбудсман)

Banking Ombudsman

Montenegro

Banking Ombudsman Montenegro

Norway

Norwegian Financial Services Complaints Board (Finansklagenemnda)

Poland

Financial Ombudsman

 

Saudi Arabia

General Secretariat of the Committees for Resolution of Insurance Disputes & Violations

 

Spain

The Complaints Scheme of the Bank of Spain (Servicio de Reclamaciones)

The Investors Department, National Securities Market Commission

 

Switzerland

Swiss Ombudsman of Insurance

Swiss Banking Ombudsman

 

United Kingdom

Financial Ombudsman Service

 

Upper Austria

Arbeiterkammer (Chamber of Labour)

 

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