INFO Network

a worldwide network

external dispute resolution for financial services consumers

 

You need to complain to your financial services provider first.

 

If that does not resolve your complaint, you can contact your country's financial services ombudsman for advice and help. See links to the left.

 

Can't find a scheme
or office in your country?

 

The information in our
'for consumers' section will help you work out where to go.

Eurasia |

Asia-Pacific |

Africa |

Americas


Armenia

Financial System Mediator

Belgium

OMBUDSFIN – Ombudsman in Financial Conflicts

Insurance Ombudsman of Belgium

Bosnia & Herzegovina

Ombudsman for the Banking System of the Republic of Srpskaa

Insurance Ombudsman in the Republic of Srpska

Channel Islands

Channel Islands Financial Ombudsman

 

Cyprus

Financial Ombudsman of the Republic of Cyprus

Czech Republic

Czech Financial Arbitrator

Denmark

Danish Financial Complaint Board

Danish Insurance Complaints Board 

Finland

Finnish Financial Ombudsman Bureau

France

French Insurance Mediation

French Financial Ombudsman (AMF Ombudsman)

 

Germany

Ombudsman Scheme for Investment Funds

Arbitration Board at BaFin

Greece

Hellenic Financial Ombudsman

Hungary

Financial Arbitration Board

Ireland

Financial Services and Pensions Ombudsman

Isle of Man

Financial Services Ombudsman Scheme

Kazakhstan

Insurance Ombudsman

Banking Ombudsman

Malta

Office of the Arbiter for Financial Services

 

Montenegro

Banking Ombudsman

 

Netherlands

Dutch Institute for Financial Disputes (Kifid)

 

Norway

Norwegian Financial Services Complaints Board

Poland

Financial Ombudsman

 

Russia

Financial Ombudsman Office of the Russian Federation

 

Saudi Arabia

General Secretariat of the Committees for Resolution of Insurance Disputes & Violations

 

Spain

Complaints Scheme of the Bank of Spain

Investors Department, National Securities Market Commission

 

Switzerland

Swiss Ombudsman of Insurance

Swiss Banking Ombudsman

 

United Kingdom

Financial Ombudsman Service

 

 

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