International Network of Financial Services Ombudsman Schemes
 

a worldwide network of financial services ombudsmen

resolving complaints brought by consumers against banks,
insurers, and other financial services providers

... that follow fundamental principles

independence, clarity of scope and powers, accessibility,
effectiveness, fairness, transparency, accountability

... to deliver independent dispute resolution

when you can't work it out directly,
you can seek the help of a financial services ombudsman

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