INFO Network

 

 

how financial services ombudsmen work

 

independent, free, easy to contact,

impartial, informal & speedy

no need for a representative

 

about the ombudsman model,
which has independence at its core

setting up a financial

services ombudsman?

 

aim for best practice

be sure it meets fundamental principles

 

use our 'Guide to setting up a Financial Services Ombudsman Scheme'

 

find a financial services ombudsman

 

member schemes across the world
some have a different title, such as mediator or adjudicator

 

links to scheme websites
links to annual reports

consumer information

 

tips for making a complaint
case studies

 

information for consumers

 

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