International Network of Financial Services Ombudsman Schemes
An online library of resources
Available to Members only, INFO Network's intranet is a library of resources related to the ombudsman function and dispute resolution:
- the Ombudsman role
- the operation of Ombudsman schemes
- dispute resolution methodology
- technical notes, practice notes and guidelines
- complaint issues and case studies
- dealing with systemic issues
- independent review of Ombudsman schemes
- judicial review of Ombudsman decisions
- annual reports and other public reporting of industry performance
- presentations from all of our annual conferences
- scheme newsletters, bulletins, circulars
Professional development
Our annual Members Conference provides formal and informal opportunities for professional development and networking among Members and a small number ofinvited others. The 2025 INFO Network Members Conference will be run in Queenstown New Zealand in early October 2025. Between conferences, INFO Network membership offers opportunities for connection and professional development through complimentary Member-only webinars, run in a fully interactive videoconferencing format.
Staying up-to-date
A monthly e-bulletin keeps INFO Network Members in touch with the latest news from each other, and in financial services more generally. All back-issues are available to Members in our intranet.
